WordPress: Happiness Engineering, or How to Give and Receive Better Support

Providing WordPress support to millions of users is a truly enriching experience filled with learning opportunities. Happiness Engineers spend their days assisting and resolving countless issues and errors that can originate from various sources.

In this meetup, we will discuss how a company as large as WordPress.com organizes its support efforts, and

what the daily routine of a Happiness Engineer entails. We will also explore ways to make life easier for those in technical support, enabling quicker problem resolution. Finally, we will review a list of tips to keep our workspace organized and be prepared for any incidents.

Organized by: WordPress Barcelona, collaborating project